Care programs and services

We've got a wide network of experienced care managers, nurses and social workers. Here's how they can help patients manage medical, psychological and practical issues created by illness, hospitalization or medical treatment.

Disease management

We help patients and family members understand and manage chronic conditions. Like congestive heart failure (CHF) and diabetes.

Our specially trained nurses work with you and your caregivers to:


Educate you about your condition

Help you develop a management plan

We strive to improve the health and wellness of members with these chronic conditions.

Case management

Get health information and care for conditions that may arise after hospitalization, surgery or other medical situations. Talk to your doctor about a referral to our Case Management Program.

Our registered nurse care managers and social workers offer a wide range of services, including:

  • Assistance with arranging alternate levels of care for patients leaving the hospital. This includes rehabilitation facilities, skilled nursing facilities, hospice or other options.
  • Help with arranging for durable medical equipment.
  • Connecting patients with support and educational groups as well as other community resources.
Generic vs. brand medications

In many cases, generic medications are the same as brand name drugs in dosage, quality, strength, intended use and performance. And they’re available at a lower cost.

Emergency Department vs. Urgent Care

In life-threatening situations or if you’re dealing with serious injuries, call 911. Or go directly to the nearest emergency department. Once there, inform the emergency department staff of your primary care physician. So your physician can help coordinate your care. If you are hospitalized, you or your family member should notify your primary care physician as soon as your condition is stabilized.

When to use urgent care

Some examples of when to seek out urgent care include:

  • Fever or severe sore throat
  • Minor stomach pain
  • Minor wounds needing stitches
  • Minor injuries such as sprains or breaks

You should always notify your primary care physician of any care received in an urgent care center.

After hospital discharge

Remember to make an appointment to see your primary care physician right after you are discharged. Your doctor and care team will go over your:

  • Discharge instructions
  • Medical conditions
  • Test results
  • Medications
  • Follow-up plan

They can then answer any questions you or your family member may have.